Customer Care Executive

Customer Care Executive

*Wipro SQ Airoli.* PRINCIPAL RESPONSIBILITIES: Work on the various front offices client tools as required for the specific queues and provide customer service through Calls Understand customer queries received through calls and act accordingly. Maintain a healthy and clean work environment & adhere to company policies and procedure. Continuous up gradation of process knowledge as required Criteria Requirement: Excellent communication skills. Comprehension : - Ability to clearly understand the problem statement Composition : - Ability to compose a grammatically correct concise and accurate. Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer. Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs Who can apply : HSC + Any Grad & MBA 5 days working and any 2 Rotational week offs. Should be flexible in 24*7 shifts (That Includes night shifts) Salary : HSC/Grad + Fresher - 2.8 LPA 17K Approx Salary : Experienced - 3.5 LPA 24k Approx

Keyskills